We accept cancellation of orders before the product is shipped or produced. If the order is cancelled, you will get a full refund. If the product has already been shipped, we cannot cancel the order.
Term: within 1 day after payment
Return and exchange policy-
The purchased product can be returned or exchanged within 30 days after the delivery date.
-The items must be unused, intact, and in the original packaging with the original label, make sure all the items in the packaging are intact! Otherwise, the buyer will bear all costs incurred and no refund will be given.
-The buyer is responsible for the return shipping costs.
Items that do not meet these conditions will not be considered as returns.
Refund (if applicable)
After receiving and reviewing your return, we will send you an email to notify you that we have received the return. We will also notify you of the approval or rejection of the refund. If you approve the refund, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days.
Delay or omission of refund (if any) (if any),
If you haven’t received a refund, please check your bank account again.
Then contact your credit card company, it may take some time to officially release the refund. Next, please contact your bank. Refunds usually take some processing time. If you have completed all these operations, but still have not received a refund, please contact us at firstname.lastname@example.org.
You will be responsible for paying your own shipping costs for the returned items. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.
Depending on your residence, the arrival time of the exchanged products may vary. You should consider using a traceable transportation service or purchasing transportation insurance. We do not guarantee that we will receive your returned items.
Refund arrival time: From the date we receive the return, Paypal will refund to the account. Within 5 working days. From the date we receive the return, the credit card will refund the refund to the account. Within 5-15 working days.